• Standard Delivery (Inside Valley): Delivered by local courier partners within 2–4 working days.
• Standard Delivery (Outside Valley): Delivered by courier services within 3–6 working days, depending on location.
• Express Delivery (Inside Valley Only): Available at an additional charge for next-day delivery.

• Inside Kathmandu Valley: Flat rate of Rs. 80 per order.
Outside Valley (across Nepal): Flat rate of Rs. 150 per order.
• Free Shipping: On orders above Rs. 10,000 (Inside Valley).
• Cash on Delivery (COD) : Orders will incur an additional cash handling fee of Rs. 10.

• Inside Valley: 2–4 working days after order confirmation.
• Outside Valley: 3–6 working days after order confirmation.
• Express Orders (Inside Valley): Next working day (if order placed before 2 PM).

Note: Delivery times may be extended during festivals, strikes, or natural disruptions.

• All items listed on Ruby’s Collection are subject to availability.
• In case an item is out of stock after your order, our team will contact you within 24 hours to suggest alternatives or provide a refund.
• Pre-order items (if available) will have longer processing times (up to 10–12 days).

• Orders are shipped only after full confirmation via call or message.
• Delivery is not available on public holidays and major festivals.
• Customers must provide accurate delivery addresses and contact details. Ruby’s Collection is not responsible for failed deliveries due to incorrect or incomplete information.
• For remote or hard-to-reach areas, delivery charges and time may vary.